Privacy Policy

Last updated: August 19, 2025

1. Introduction

Welcome to Pale Flare ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pale-flare.com and use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, postal address)
• Payment information for course enrollment
• Educational background and professional experience
• Course preferences and learning objectives
• Communication records and feedback

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage patterns and navigation behavior
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and managing our masterclass services
• Processing course enrollments and payments
• Communicating course updates and educational content
• Improving our website and services
• Personalizing your learning experience
• Compliance with legal obligations
• Marketing and promotional activities (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With course instructors for educational purposes
• With service providers who assist in our operations
• When required by law or legal process
• To protect our rights and interests
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through our cookie consent tool or your browser settings. Types of cookies we use include:

• Essential cookies for website functionality
• Analytics cookies for usage statistics
• Marketing cookies for targeted advertising
• Preference cookies for personalization

7. Your Rights and Choices

Under Australian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to certain processing activities
• Withdraw consent for marketing communications
• Receive a copy of your personal information

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Course records are typically retained for 7 years after completion.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information during such transfers, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or website notification. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, you may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).